Get a process, not a person!
How does your company learn, when things go wrong? Do you scramble to figure out what to do? Do you leave it to your best
How does your company learn, when things go wrong? Do you scramble to figure out what to do? Do you leave it to your best
When you set a goal, your team might care about it. When you set a goal and let them own it, not only are they
How to set your team up for success after you set a SMART goal for them to achieve. How to make sure my team follows
Training is a fact of our professional lives. We’ve all experienced it. Maybe we managed to mostly avoid it, or preferred to embrace it and
Erica reflects on a way to shift your business that you might not have thought about.
Making issues in your workplace more visible – not less – is first step on a journey of continual improvement. You might have heard the
My first ever Six Sigma project was thrilling. At the time, I was working towards my Six Sigma black belt, and I remember fielding all
My first job out of college was at a powder metal factory. Quick side note: The powder metal process is actually really, really cool. A
As your people interact with your company’s systems and processes first hand, what they are experiencing? A leader who practices Gemba goes out into the shop floor and talks to people in an unscripted, informal conversation. And, as you can imagine, the insight they gain cannot be found in any report!
No one factor could have caused the problem and one small fix would not have contained it; yet together those small factors swirled like the perfect storm and caused a disaster. A narrative on a public health disaster in my hometown; a comparison to a hypothetical work-based problem scenario, and some conclusions about both.