Making mistakes on the job: An end to shame and secrecy
The constant drive to innovate, improve and learn is fuelled by the solidarity of humility everyone shares. We can all admit to each other that we are human – what a relief! – and that though we may not mean to, we will make mistakes. Then there is the safety they can feel in being completely honest with each other, and knowing that every time a mistake is made, another opportunity to learn occurs.
October 13, 2011
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